Wifi/internet Issues

Wifi/internet Issues

WiFi Connection Checklist

If you are experiencing WiFi issues, please follow the steps below before reporting further.

These simple checks often resolve common problems.

1. Restart the Router Switch the router off, wait 60 seconds, and turn it back on.
2. Check Location Ensure the router is in an open space, not in a cupboard or behind furniture. Try using WiFi closer to the router.
3. Check Devices See if the issue affects all devices or just one (e.g. phone, laptop, TV).
4. Check Time of Issue If problems happen mainly in the evening, this is often due to network congestion with the provider.
5. Run a Speed Test Visit www.speedtest.net and test in the morning and evening. Compare results.
6. Try Wired Connection If possible, connect a device using a cable to check if the connection is more stable.
7. Check Usage Multiple users streaming, gaming or downloading at the same time can slow the connection.
8. Contact Your Provider If you have your own broadband account and issues continue, contact your provider (e.g. Virgin Media) and ask for a line check.
9. Get Back in Touch If the issue continues after completing the above steps, please contact us with your findings and we will review further.

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